Privacy policy

Proof Wellness, LLC, doing business as Proof ("Proof," "Proof Remedy," "we," "us," or "our"), operates the Proof Remedy store and website, including all related information, content, features, tools, products, and services (collectively, the "Services").

Proof Remedy is powered by Shopify, which enables us to provide our online store and Services to you.

This Privacy Policy explains how we collect, use, process, disclose, and protect your personal information when you visit or use https://proofremedy.com/, make a purchase or other transaction through the Services, create an account, communicate with us, or otherwise interact with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.

Personal Information We Collect or Process

"Personal information" means information that identifies, relates to, describes, or can reasonably be linked to you or another person. It does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to an identifiable individual.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact information, such as your name, email address, phone number, billing address, and shipping address.
Financial and payment information, such as payment card details, payment method, payment confirmation, transaction details, and other payment-related information. Payment information may be processed on our behalf by Shopify and other payment service providers.
Account information, such as your username, password, preferences, settings, and other information associated with your customer account.
Transaction and shopping information, such as products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as information about your past

transactions.

Communications, including information you provide when contacting customer support, submitting forms, sending messages or attachments, or otherwise communicating with
Device and technical information, including your IP address, browser type, device information, network connection, operating system, and similar identifiers.
Usage information, including how and when you access, browse, navigate, or interact with the Services.
Preferences and marketing information, including your communication preferences and information about how you interact with marketing or advertising content.

We may also draw reasonable inferences from the information described above where permitted by applicable law.

Sources of Personal Information

We may collect personal information:

Directly from you, including when you create an account, make a purchase, submit a form, subscribe to communications, contact us, or otherwise provide information to
Automatically through the Services, including through your browser or device and through cookies, pixels, log files, and similar technologies.
From Shopify and our service providers, including providers that help us operate our website, process payments, fulfill orders, provide customer support, analyze website activity, or perform other services on our behalf.
From business, advertising, and marketing partners, where permitted by applicable
From other third parties, where appropriate and permitted by

Cookies, Log Files, and Similar Technologies

Like many websites and ecommerce businesses, we and our service providers use cookies, pixels, tags, log files, and similar technologies to operate and improve the Services.

These technologies may collect information such as your IP address, browser or device type, pages viewed, referring or exit pages, date and time of visits, interactions with the Services, and other usage information.

We may use these technologies to:

Operate essential website and ecommerce
Remember your preferences and
Maintain and secure customer
Understand how visitors use the

Measure and improve website
Personalize your shopping
Detect and prevent fraud or security
Measure advertising and marketing
Provide advertising that may be more relevant to your interests, where permitted by applicable law.

You may be able to manage certain cookies through your browser settings and through privacy or cookie controls made available through the Services. Disabling certain cookies may affect the functionality or availability of portions of the Services.

Depending on where you live, you may also have the right to opt out of certain uses of personal information for targeted advertising, sale, or sharing through our Your Privacy Choices page.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes.

Providing, Personalizing, and Improving the Services

We may use your information to:

Process payments and
Fulfill and ship
Facilitate returns, exchanges, refunds, and
Create and manage customer
Remember your
Provide product recommendations and customized
Provide customer
Enable customer reviews or other requested
Improve, maintain, analyze, and develop our Services, products, features, and

Marketing and Advertising

We may use personal information to send marketing, promotional, or advertising communications through email, text message, postal mail, or other channels, subject to applicable law and your communication preferences.

We may also use information about your interactions with the Services to personalize advertising or measure the effectiveness of advertising campaigns.

Security and Fraud Prevention

We may use personal information to authenticate accounts, provide secure payment and shopping experiences, prevent fraud, detect suspicious or malicious activity, investigate security incidents, protect users and the public, and secure our Services.

If you create an account, you are responsible for keeping your account credentials secure and should not share your username, password, or other access information with others.

Communicating With You

We use personal information to respond to questions, provide customer support, send transaction- or account-related information, respond to requests, and maintain our relationship with you.

Legal and Compliance Purposes

We may use personal information to comply with applicable laws, regulations, legal obligations, or lawful governmental requests; respond to subpoenas, court orders, or other valid legal processes; participate in litigation or dispute resolution; enforce our agreements and policies; or protect our legal rights and the rights of others.

Legal Bases for Processing

Where laws such as the General Data Protection Regulation ("GDPR") or United Kingdom data protection laws apply, our legal basis for processing personal information will depend on the circumstances.

Depending on the processing activity, we may process personal information because:

It is necessary to perform a contract with you or take steps at your request before entering into a contract.
Processing is necessary for our legitimate business interests or those of another party, provided those interests are not overridden by your rights and interests.
You have given us
Processing is necessary to comply with a legal

Where we rely on consent, you may withdraw your consent at any time, subject to applicable law. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes consistent with this Privacy Policy, including:

Shopify and service providers that provide ecommerce hosting, IT services, payment processing, analytics, customer support, cloud storage, order fulfillment, shipping, security, or similar services.
Business, advertising, and marketing partners that help us provide marketing services, analyze campaigns, or advertise products and services.
Shipping and fulfillment providers when necessary to deliver products or complete transactions you request.
Social media platforms, integrations, or other third parties when you choose to interact with those features or direct us to disclose information.
Affiliates or companies within our corporate group, where
Government authorities, law enforcement, courts, or other parties when disclosure is necessary to comply with legal obligations or valid legal processes.
Parties involved in a corporate transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business or assets.

Other parties with your consent or at your direction.

Third parties may process information according to their own privacy policies and practices.

Relationship With Shopify

The Services are hosted and powered by Shopify.

Shopify collects and processes personal information about your access to and use of the Services to provide, support, protect, and improve Shopify-powered commerce services.

Information you submit through our Services may be transmitted to Shopify and to service providers or other third parties located in countries other than the country where you reside.

We may also use Shopify features that use information about interactions with our store, Shopify, and other Shopify merchants to help protect, personalize, grow, or improve our business and the Services.

For certain Shopify services and features, Shopify may be responsible for its own processing of your personal information. You should review Shopify's Consumer Privacy Policy and Shopify Privacy Portal for additional information about Shopify's privacy practices and the rights available to you regarding information processed by Shopify.

Advertising and Targeted Advertising

We and our advertising or marketing partners may use cookies and similar technologies to understand how you interact with the Services, measure advertising performance, and provide advertising that may be more relevant to your interests.

Depending on applicable law and where you live, certain disclosures of information for targeted

advertising may be considered a "sale," "sharing," or processing for "targeted advertising." Where required, you may opt out through our Your Privacy Choices page.

If you visit our website with a recognized Global Privacy Control ("GPC") opt-out preference signal enabled, we will process that signal as required by applicable law for the browser or device from which the signal is sent. Where Shopify is able to associate the device with a Shopify account, the preference may also be applied to that account.

Except as required by applicable law, we may not recognize other "Do Not Track" signals transmitted by browsers or devices.

Third-Party Websites and Links

The Services may contain links to websites, social media platforms, or other online services operated by third parties.

If you visit a third-party service, its collection, use, and protection of your information will be governed by its own privacy policy and terms.

We are not responsible for the privacy, security, accuracy, completeness, or practices of websites or services that we do not own or control.

Information you choose to post or disclose in public or semi-public areas, including social media platforms, may also be visible to other users or third parties.

Security of Your Information

We use administrative, technical, and organizational measures designed to protect personal information.

However, no security system, transmission method, or storage system can be guaranteed to be completely secure. Information transmitted over the internet or through other electronic channels may be intercepted or accessed despite reasonable security measures.

You should avoid transmitting sensitive or confidential information through unsecured communication channels.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Maintain your

Provide and improve the
Complete
Maintain appropriate business and transaction
Comply with legal, tax, accounting, or regulatory
Prevent fraud and protect
Resolve
Enforce agreements and

The appropriate retention period depends on the nature of the information, why it was collected, applicable legal requirements, and our legitimate business needs.

Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have some or all of the following rights regarding your personal information:

Right to access or know the personal information we maintain about
Right to correction of inaccurate personal
Right to deletion or erasure of personal information, subject to applicable
Right to restriction of processing in certain
Right to object to processing in certain
Right to data portability, including receiving certain personal information in a portable
Right to opt out of certain sale, sharing, or targeted advertising activities, where applicable.

Right to withdraw consent where processing is based on your
Right to appeal certain decisions concerning a privacy request, where provided by applicable law.
Right to lodge a complaint with a relevant data protection or supervisory authority, where applicable.

These rights are not absolute and may only apply under certain circumstances.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

We may need to verify your identity before completing certain requests. Where permitted by law, you may also designate an authorized agent to submit a request on your behalf, subject to appropriate verification.

California and Other U.S. State Privacy Rights

Residents of California and certain other U.S. states may have additional rights under applicable state privacy laws.

Depending on the law that applies, these rights may include the right to:

Know or access categories or specific pieces of personal information collected about
Request deletion of personal
Correct inaccurate personal
Obtain a portable copy of certain personal
Opt out of the sale or sharing of personal
Opt out of processing for targeted
Limit certain uses or disclosures of sensitive personal information, where
Exercise applicable rights without unlawful

Where California law applies to a qualifying request, we will respond within the timeframe required by applicable law, generally within 45 calendar days after receiving a verifiable request. Where permitted, this period may be extended by an additional 45 days with appropriate notice.

You may use our Your Privacy Choices page to exercise applicable opt-out rights relating to sale, sharing, or targeted advertising.

EEA and United Kingdom Privacy Rights

If you are located in the European Economic Area ("EEA") or United Kingdom and applicable data protection laws apply to our processing of your personal information, you may have rights including:

Access to your personal
Correction of inaccurate or incomplete
Erasure of personal information in certain
Restriction of
Data
Objection to certain processing, including direct
Withdrawal of consent where consent is our legal basis for
The right to lodge a complaint with your applicable data protection

We will respond to qualifying requests within the time required by applicable law.

Requests are generally handled without charge. However, applicable law may permit a reasonable fee or allow us to refuse a request in limited circumstances, such as where a request is manifestly unfounded or excessive.

Managing Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in our marketing emails.

If you opt out of marketing communications, we may still send non-promotional communications when necessary, such as information concerning your account, transactions, orders, security, or customer service inquiries.

Children's Privacy

The Services are not intended for children, and Proof products are intended to be purchased and used only by individuals who meet applicable age requirements.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the information below so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share the personal information of individuals under 16 years of age as those terms are defined under applicable privacy laws.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries outside the country where you reside.

Where required by applicable law, we use recognized safeguards for international transfers of personal information.

For transfers from the EEA or United Kingdom to countries that have not been recognized as providing an adequate level of protection, these safeguards may include applicable Standard Contractual Clauses or equivalent approved transfer mechanisms.

Complaints

If you have concerns or complaints about how we collect or process your personal information, please contact us using the information provided below.

Depending on where you live, you may also have the right to appeal a decision concerning a privacy request or submit a complaint to an applicable privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technologies, or applicable legal and regulatory requirements.

When we make changes, we will post the revised Privacy Policy on this website and update the "Last updated" date above.

Where required by applicable law, we may provide additional notice regarding material changes. We encourage you to periodically review this Privacy Policy for updates.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise an applicable privacy right, you may contact:

Proof Wellness, LLC

321 S Main St., #509

Sebastopol, CA 95472 United States

Email: [email protected]

Phone: +1 707-757-9984